The Business Case

A portable oxygen device company caters to vacationers in Colorado who want to prevent altitude sickness.  The oxygen device company needed to automate the workflow and synchronization of customer reservations, delivery trucks, and inventory management of hundreds of devices and customers.  With various types of devices being spread out geographically, on location, and for different lengths of time, this was a labor intensive and error prone process to manage manually.  Moreover, each device needed a maintenance schedule to keep it clean and effective for the customer using it.  The oxygen device company chose Checkfront, an event management platform, to manage clients and their reservations. For inventory management and maintenance management, they chose EZOfficeInventory.  Bridge was chosen to integrate the two systems.

 

The Integration

While both systems had robust APIs (Application Programmer Interfaces), there were some obstacles to overcome in order to match the workflow of the business.  When a booking status was updated in Checkfront, the status needed to be pushed to EZOfficeInventory as well – however, there was no way to “trigger” the push in EZOfficeInventory.  Similarly, locations and conditions of the oxygen device assets needed to to be pushed from EZOfficeInventory to Checkfront.  However, neither system had the ability to automatically trigger or schedule the transfer of this information between the two systems. This is a common problem when integrating two Software as a Service platforms. 

Bridge solved both problems by building a small middleware program that would pull the data needed from each system throughout the day.  The result was an integration that completed the workflow that the oxygen device company needed to automate the otherwise daunting task.  Clients make reservations and payments on their website, and employees arrive with the right device, in the right condition, at the right time – all automatically.

What is Checkfront?

Checkfront is a cloud-based booking management application and e-commerce platform. Checkfront offers a secure back-office application that provides a central place for you to manage your business, process reservations and track customers. Checkfront offers several turn-key add-ons that allow you to offer self-service bookings from your website.  For more information about Checkfront, visit https://www.checkfront.com

 

What is EzOffice Inventory?

EZOfficeInventory is the leading web-based asset tracking software. You can access asset information from any device, any place, and at any time.  For more information about EZOfficeInventory, visit: https://www.ezofficeinventory.com